NEW ZEALAND FREE DELIVERY, SAME DAY DISPATCH - WE ARE STILL OPERATING DURING LEVELS 1-4

 

Shipping and returns

100% Money back guarantee

At About Health we stand behind everything we sell and offer a 100% no time limit, money back guarantee. In the unlikely event that you are unhappy with any of our products, we will happily refund your money in full.  All we ask is that you please return the product, whether used or unused and/or partially used, along with order details.

Free Delivery

We offer free delivery throughout New Zealand on all orders to PO Boxes and rural addresses.

All orders placed before 4pm Mon-Fri are shipped same day on an overnight service right throughout New Zealand, depending on how busy the couriers are, this may take them 1-2 days for delivery. If you live at a rural address it may take up to 4 days for delivery.

Order Tracking

You’ll get an email from NZ Post when your order leaves our fulfilment centre.  Click the link in the email to track, or head to “link – NZ Post tracking tool” and pop in your tracking number.

If you don’t already have one you might want to sign up for a NZ Post account. It’s free and allows you to use these great services:

  • Subscribe to tracking alert emails
  • Redirect your parcel to another address
  • Redirect your parcel to a NZ Post pick-up point
  • Add special delivery instructions for the courier

Please note all orders to be sent to Australia should be placed on our www.abouthealth.com.au dedicated website. 

Worldwide delivery

We deliver worldwide, with parcels leaving the same day of order.  The cost of international shipping will depend on the service you use.

The following delivery methods are available for international orders.

Tracked Airmail - The Tracked Airmail service offers basic tracking. This is still an airmail service and does not always require a signature upon delivery so may be left in a safe place by your delivery driver. This service takes between 5-15 business days to be delivered. This service is only available for parcels under 2 kg, and $250 NZD. If your order is over these values, we will reflect to your all other delivery options available to your country.

EMS Courier (5-15 working days) - This service offers your basic tracking. EMS Courier (5-15 working days) is delivered to you by your country’s EMS carrier. This service will require a signature upon delivery making the delivery of your item more secure. This service takes between 5-15 business days to be delivered.  

Express Courier - We use DHL as our express courier service provider worldwide. DHL is not able to deliver to PO Boxes and they also require that you provide your phone number for delivery of your parcel. Should your parcel be being sent to a shop, please ensure that you provide the name of this. Failure to provide this information may cause a delay to your order leaving New Zealand.

Please note that DHL requires us to send your order with an invoice, so you may be liable for tax in your country of destination based on your country’s regulations. Please check this with DHL or your countries customs authority before placing your order if you are at all worried about this.

Note for Australia – please use www.abouthealth.com.au website where shipping is free.

Returns

If you have a return to send: About Health Supplements, PO Box 302423, North Harbour, Auckland 0751

Packaging

We currently use FoilPaks to send our products, or boxes for larger orders.  Our FoilPaks have been shown to keep the temperature in packs much lower and more consistent than any other type of courier bag, both compostable and padded paper.

New Zealand temperatures fluctuate on a daily basis and the inside of a plastic bag or equivalent can rise by as much as 10 to 20 degrees compared to our FoilPaks, affecting the quality of the product that’s coming to you.

We are of course always looking at the new technology available and are constantly working with our supplier to upgrade our bags to more environmentally friendly pack as we can.